FAQ

What is Metal Candy?

Metal Candy is a one woman project to create jewellery pieces inspired from both the goth, heavy metal and barbie aesthetic.  A trashy, spikey, girly hot mess style.

What are your pieces made from?

The majority of chains are made from a lightweight aluminium.  These are all silver colour based, but the gold and black variations are only plated in this colour so will show silver if scratched so please be careful with them.  Gems are simply plastic gems (I said we were a trashy aesthetic!).  Each individual listing I will endeavour to list all parts of the products, but if in doubt please reach out and ask!

Are your pieces hypoallergenic?

No I'm sorry to say we are not, this is costume style jewellery, so please do not purchase if you are someone who has reacted to jewellery before.

What are your different collections?

Currently as a new project you will see alot of 'prototypes' this are pieces created as I have been learning, so may have more marks, drips, scratches than the later ones.  These have been priced accordingly.  I then also currently offer 'multi layers' which are as they sound, have multiple layers of different types of chain all hold together by a singular metallic clasp for ease of putting on.  Finally I have the 'gems' range, including various colours and shapes of gems and spikes, occasionally the gem may be replaced by a cameo. 

How durable are your pieces?

All items are handmade, and thus by their very nature all unique and potentially slightly imperfect.  Please do treat items with care and do not 'pull' on the necklaces and store carefully.  If due care and attention is spent looking after them, the chains themselves will last.  However please reach out if there are any problems within 30 days of purchase.

How do you ship?

For UK I use Evri signed for and tracked, this takes 2-3 days from posting which will usually be within 3 days of ordering, so in total unless I am abroad you should receive your item within roughly a week. For international, Royal Mail/Parcel Force will be used as standard.  If you would like shipped another way please do reach out before purchase.

I see you predominantly use a curb chain, can you use other types?  

Yes, certainly.  I have worked with various other types of chain, such as chunky, paperclip and flat curb.  I have chosen to focus on predominantly using a curb chain as my brand staple however.

Can you make bespoke pieces?

Potentially within reason, feel free to message me and we can discuss.

I want to model your pieces/am an influencer, can I have items for free?

Unfortunately not, I am a small one woman brand, who is doing this as a side project away from my main career, so do not have the funding to be able to give pieces away for free.  I can offer a discount on second purchase for those who send professional images to use showing their first item purchased.

Can I return items?

Items are hand made and either small release or one of a kind, so there may be some small perfections, variations from images shown online.  Prototypes may have slightly more imperfections.  If in doubt before ordering please reach out to me on the contact form.  Faulty items will of course be replaced/refunded if returned within 28 days of purchase.  For change of mind, please return items in original unworn condition within 14 days.  Return postage at buyers own cost.  For health reasons earrings can not be returned.

Is there space in the market for you?

I certainly hope so!  There are some amazing alot more established brands out there who made phenomenal jewellery.  This is really my hobby and passion to make pretty jewellery which represents my aesthetic and I hope is unique enough to stand alone.